Changes to the use of paper form VAT 484

HMRC has contacted JVCC stakeholders about planned restrictions on the use of the VAT484 from Monday 5 August 2024, and they have emailed the agent and VAT customer base today with an update. If you have not received this update the details are as follows:

Agent email

From 5 August, any request to change your clients’ VAT registration details should be made using the Agent Service Account, and not by using the VAT484 form or any other postal or electronic means.

Agents are reminded that changes to bank account details and client email addresses can only be submitted by the client. Using the digital route is quicker, more secure and will avoid any unnecessary delays.

For customers that are unable to access and use our digital services such as those who are digitally excluded or need assistance with digital services, HMRC will always provide a service to meet their needs, continuing to offer support through non digital channels such as the phone, which includes our ‘needs extra support’ service.

We know some customers will still need to apply for a change to their details via post on a VAT484 form if they are digitally excluded or, for example, notifying us of taking over someone else’s VAT responsibilities. These customers can contact HMRC to ask for a form. 

Updated guidance will be available at Change your VAT registration details  from August.

Customer email

From 5 August, any request to change your VAT registration details should be made using the VAT online account, and not by using the VAT484 form or any other postal or electronic means.

Using the digital route is quicker, more secure and will avoid any unnecessary delays.

For customers that are unable to access and use our digital services such as those who are digitally excluded or need assistance with digital services, HMRC will always provide a service to meet their needs, continuing to offer support through non digital channels such as the phone, including our ‘needs extra support’ service.

We know some customers will still need to apply for a change to their details via post on a VAT484 form if they are digitally excluded or, for example, notifying us of taking over someone else’s VAT responsibilities. These customers can contact HMRC to ask for a form. 

Updated guidance will be available at Change your VAT registration details  from August.