HMRC’s Temporary Customer Compliance Manager Model for Mid-Sized Businesses – Update from HMRC
HMRC have recently been trialling a temporary Customer Compliance Manager (tCCM) model for Mid-sized Businesses (MSB). The model provides time-limited one-to-one support to MSB customers going through significant growth or key life events or those which have multiple interactions with HMRC.
Following completion of a comprehensive evaluation of the model earlier this year, HMRC have confirmed that they will continue with this model as part of their overall compliance approach to MSBs. The external research conducted as part of the evaluation was published on GOV.UK on 21 September 2023.
HMRC have shared a factsheet about the tCCM model with us which contains more information about the types of businesses that may be suitable for a tCCM. A business can apply for a tCCM through the MSB Customer Support Team GOV.UK portal.