Import/export: If you or one of your clients has a problem submitting a declaration using the Customs Declaration Service

HMRC has contacted JCCC stakeholders with updated contact information if you experience problems when using the Customs Declaration Service (CDS):

• For issues when moving goods across the border, these should be reported using a new online form: https://tax.service.gov.uk/submissions/new-form/report-problem-submitting-declaration-using-customs-declaration-service. The online form has been introduced to make resolving issues with the Customs Declaration Process as easy as possible, urgent enquires will be dealt with in 2 hours, and all other enquires should have a response within 24 hours.

However, if the problem relates to:

• registering for CDS service - use email [email protected] 
• CDS Dashboard in GOV.UK service webpages or interfaces - raise a support ticket by selecting the ‘Get help with this page’ link at the bottom of the screen that identifies the issue
• Trader Dress Rehearsal issues – use email [email protected]