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Would investment in HMRC’s customer services increase the UK tax take?

21 Feb 2025
HMRC should commission research to measure how its investment in customer service boosts the country’s tax take, according to the Chartered Institute of Taxation (CIOT).
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Students celebrate latest ADIT exam success

20 Feb 2025
Nearly 400 international tax professionals are celebrating today after passing exams towards the Chartered Institute of Taxation’s ADIT (Advanced Diploma in International Taxation) qualification.
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NAO report shows need to break vicious cycle of ‘failure demand’ on HMRC helplines

10 Feb 2025
A new report on the rising cost of the tax system reinforces the need to invest in HMRC customer service, says the Chartered Institute of Taxation.
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Proposed HMRC powers to collect data on hours worked scrapped

30 Jan 2025
The Government has scrapped plans to require employers to provide HMRC with data on the number of paid hours worked by employees following concerns from the Chartered Institute of Taxation (CIOT) about the “significant administrative burden” this would place on businesses.
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Institute calls on government to consider January-December tax year

30 Jan 2025
Efforts to simplify the taxation of interest earned overseas highlight the benefits of changing the tax year to match the calendar year, and the government should consider such a change, says the Chartered Institute of Taxation (CIOT).
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Institute backs MPs’ calls for HMRC to put customers’ needs first

22 Jan 2025
The Chartered Institute of Taxation has backed calls by MPs for HMRC to fund improvements to customer service.
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Unfair rules: HMRC charges interest even when no tax is due

8 Jan 2025
The Chartered Institute of Taxation (CIOT) is calling on the government to address unfair tax rules as interest rates on late payments rise.
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HMRC could save 1.7 million hours by eliminating "progress chasing" calls, study shows

11 Dec 2024
HMRC could save an estimated 1.7 million hours of call handlers’ time every year if it implemented an automated tracking system for taxpayers to check the status of their queries, a joint study by two leading bodies representing tax advisers and chartered accountants has found.
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CIOT response to Scottish Budget

4 Dec 2024
The Chartered Institute of Taxation (CIOT) has responded to the income tax changes in today’s Scottish Budget.
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Consistency key to success: welcoming steps to simplify the Welsh visitor levy

26 Nov 2024
The Chartered Institute of Taxation (CIOT) welcomes the Welsh government’s commitment to addressing some of the administrative burden associated with the new visitor levy on businesses. However, the Institute emphasises that the success of this initiative hinges on the implementation of a consistent national model for the levy.
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