Technical difficulties when reporting UK residential property disposals

We would like to share details of a possible solution identified by one of our members should you run into difficulties whilst using the CGT on UK Property Service.

If you are seeing a technical difficulties error message when signing in please follow one of the instructions below. 

If you live abroad

Could you please check and if necessary update the address held in your Personal Tax Account.

https://www.gov.uk/log-in-register-hmrc-online-services

Sign in and select ‘Profile and settings’ at the top of the page. Then select ‘Change' from alongside main address. In addition 'Change' from alongside postal address if you also have a correspondence address. When entering the address could you ensure that in the ‘Country’ field you enter your country of residence. This should not be entered in a field above this one. If you start typing in the box a drop down of countries to select from should appear. Select the relevant one and then save the address entered.

Please note that the account homepage may appear to show the correct address therefore you will need to follow the above in order to check that the country field is correctly populated.

Once this has been completed and saved, allow 24 hours and then sign into the Report and Pay Capital Gains Tax on UK property service. You should then be able to subscribe to the service and create an account, following which you will be able to file a return.

If you encounter a problem when trying to correct the details please contact the Income Tax helpline, link below.

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/income-tax-enquiries-for-individuals-pensioners-and-employees

If you live in the UK

Could you please check and if necessary update the address held in your Personal Tax Account.

https://www.gov.uk/log-in-register-hmrc-online-services

Sign in and select ‘Profile and settings’ at the top of the page. Then select 'Change' from alongside main address. When entering the address could you ensure that the postcode is entered in the postcode field, and not within a field above this one.

Please note that the account homepage may appear to show the correct address therefore you will need to follow the above in order to check that the fields are correctly populated.

Once this has been completed and saved, allow 24 hours and then sign into the Report and Pay Capital Gains Tax on UK property service. You should then be able to subscribe to the service and create an account, following which you will be able to file a return.

If you encounter a problem when trying to correct the details please contact the Income Tax helpline, link below.

https://www.gov.uk/government/organisations/hm-revenue-customs/contact/income-tax-enquiries-for-individuals-pensioners-and-employees

It may well be that should you encounter similar difficulties with other HMRC online services requiring the entry of address details, taking similar courses of action will resolve those issues too.